gtv99 Privacy Policy —
Your Information, Our Responsibility
Our complete policy on how your personal information is collected, used, and protected at gtv99 is presented here in a transparent manner.
This Privacy Policy ("Policy") applies to gtv99 ("we", "us", or "platform") and the services provided through the website https://gtv99.cam. When you register with gtv99, use our services, or visit our website, you are considered to have agreed to the terms of this Policy.
gtv99 takes your privacy very seriously. We collect only the information necessary to operate our services smoothly. Your information is never sold to third parties.
What Information We Collect
gtv99 collects various types of information to maintain our service relationship with you. This information is divided into the following categories:
1.1 Identity Information
- Full name (as stated on the national identity card)
- Date of birth (for age verification)
- Nationality and country
- Government-issued identity document details (where applicable)
1.2 Contact Information
- Email address
- Mobile number
- Permanent and current address
1.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction processing)
- Deposit and withdrawal history
- Wallet balance and transaction dates
1.4 Platform Usage Information
- Game history and betting records
- Login time and session duration
- Device type, operating system, and browser information
- IP address and approximate location
- Click stream and page navigation patterns
How We Collect Information
gtv99 may collect your information in various ways. Each method is transparent and operates within a legal framework:
2.1 Information Provided Directly
Information is collected directly from you when you fill out the registration form, verify your identity, contact our support team via live chat, or complete a transaction.
2.2 Automatically Collected Information
Our servers automatically collect technical information from your browser or device, which is used to ensure the security and performance of the website.
2.3 Information Received from Third Parties
For identity verification and financial fraud prevention, we may receive certain information through trusted third-party verification services.
Purpose of Using Information
gtv99 uses your information only for specific, legitimate, and transparent purposes. Below is the complete list of how we use your information:
3.1 Account Management
- Completing the account registration and verification process
- Login security and identity authentication
- Providing account recovery services
3.2 Service Delivery
- Operating betting and gaming services
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing the VIP program and cashback
3.3 Legal and Security Obligations
- Complying with anti-money laundering (AML) regulations
- Fraud detection and prevention
- Ensuring account security
- Preserving evidence for dispute resolution
3.4 Customer Service
- Managing 24/7 live chat support
- Responding to complaints and queries by email
- Analyzing feedback to improve service quality
3.5 Marketing and Communication
With your consent, we may notify you about new offers, promotions, and services. You may request to stop receiving these communications at any time.
Information Storage and Protection
gtv99 adopts industry-standard technical and organizational measures to protect your information. Our security framework is as follows:
4.1 Technical Security Measures
- All data is protected by SSL (Secure Sockets Layer) encryption
- Sensitive information is stored using AES-256 encryption
- Server firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication option
4.2 Organizational Measures
- Only authorized personnel can access your information
- All staff receive training on data protection
- Data access logs and audit trails are maintained
4.3 Data Retention Period
We retain your information only for as long as legal or service requirements exist. Even after account closure, some information may be retained for a specified period for legal reasons.
Sharing Information with Third Parties
gtv99 never sells, rents, or transfers your personal information for commercial purposes. However, necessary information may be shared with third parties in the following limited circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with payment processing providers (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure service providers. These partners operate under our strict confidentiality agreements.
5.2 Game Software Providers
Our game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may process payment and game result data. Their own privacy policies apply.
5.3 Legal Obligations
We may be required to disclose information within legal limits pursuant to court orders, lawful requests from law enforcement agencies, or directions from regulatory authorities.
5.4 Business Restructuring
In the event of a company merger, acquisition, or asset sale, your information may be transferred. You will be notified in advance in such cases.
Cookies and Tracking Technologies
The gtv99 website uses cookies and similar tracking technologies. These are small text files stored in your browser that improve the functionality of the website.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, manage security tokens, and save form data. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences (language, theme, etc.). They make your experience more personalized.
6.3 Analytics Cookies
These cookies are used to analyze website performance and user behavior. The information collected is anonymous and is used to improve service quality.
6.4 Cookie Controls
You can manage cookies from your browser settings. However, if essential cookies are disabled, some website services may not function properly.
Your Rights
gtv99 respects your rights regarding your information. You have the following rights:
7.1 Right to Know
You have the right to know what information we collect and store about you. Upon request, we will provide complete information within 30 days.
7.2 Right to Rectification
If any information stored about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as quickly as possible.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal, regulatory, or contractual obligations.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications or profiling. We will take appropriate action following such a request.
7.5 Right to Data Portability
You have the right to receive your information in a standard, machine-readable format that you can use elsewhere.
Protection of Minors
gtv99 strictly follows a 21+ age policy. Our services are only for those aged 21 or above.
We do not knowingly collect any information from minors. Age is verified at the time of registration and is further confirmed through identity verification.
If a parent or legal guardian believes their child has registered on our platform, please contact [email protected] immediately. We will take the necessary steps and delete all related information.
For more information on responsible gambling, please visit our Responsible Gaming page.
Policy Changes
gtv99 may update this privacy policy from time to time. We will notify you of any changes in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email for significant changes
- By displaying a notice on the site at your next login
If you continue to use gtv99 after a policy change, you will be considered to have agreed to the updated policy. It is therefore your responsibility to review this page regularly.
If you do not agree to any change, you may stop using our services and contact us to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
For any privacy-related requests:
[email protected]
For 24/7 direct support in Bengali,
use our live chat.
Our privacy team generally aims to respond to your request within business days. We give even higher priority to responding to urgent data protection matters.
For more information, visit our other policy pages: Terms & Conditions, Responsible Gaming and About Us.