Help Center
gtv99 Frequently Asked Questions
From opening an account to deposits, withdrawals, bonuses, and safe gaming — find all your answers here.
Welcome to gtv99. This FAQ page has been created to answer the most common questions from players in Bangladesh. You will find clear information here on account registration, transactions via bKash and Nagad, cricket betting, slot games, bonus terms, and responsible gaming. If you do not find the answer to your question, our 24/7 live chat support team is always ready.
Account and Registration
To open an account at gtv99, you need an active mobile number, a valid email address, and your full name. The registration process is entirely online and takes just a few minutes. Make sure to enter your details accurately, as they will be verified at the time of withdrawal.
Each person may open only one account. If a single person is found to have multiple accounts, all of them may be closed and there is a risk of the balance being forfeited. This rule is strictly enforced to ensure fair play.
On the gtv99 Login page, use the "Forgot your password?" option to send a reset link to your registered mobile number or email. Click the link and set a new strong password. If you have trouble, contact us via 24/7 live chat.
gtv99 is for people aged 21 and above only. Age is verified at the time of registration. Any attempt by a minor to open an account is strictly prohibited, and any such account found will be closed immediately.
Yes, identity verification is required before making a withdrawal. A copy of your national ID or passport is needed, and the name must match your mobile banking account. This ensures the security of your account and prevents fraud.
Deposits and Withdrawals
Deposits made via bKash are generally credited to your gtv99 account instantly. Occasionally there may be a delay of a few minutes due to bank or network congestion. If it takes more than 30 minutes, contact live chat with your transaction ID.
The minimum deposit amount is ৳300 (the same for all payment methods). The minimum withdrawal amount is ৳500. Deposit or withdrawal requests below these amounts cannot be processed.
Withdrawals at gtv99 are generally processed within 1 hour. The process is faster if your account is fully verified and the required wagering has been completed.
Yes, gtv99 supports a total of four mobile banking methods including Nagad, Rocket, and Upay. The minimum deposit is ৳300 for all methods and processing is generally instant. You can choose whichever method is most convenient for you.
gtv99 generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may charge a transaction fee according to their own terms. Contact live chat for the latest information.
Games and How to Play
Go to the cricket section of gtv99 and select an active BPL match. You can place bets on various markets including match winner, toss, and top run scorer. Review the odds carefully before confirming your bet amount. Bets can be changed up until the match starts.
Yes, the entire gtv99 platform is mobile-friendly. Slots, cricket betting, live casino, and fishing games can all be played directly from a smartphone browser. No separate app download is needed — just log in and get started.
RTP (Return to Player) is the calculated return rate of a slot or casino game, indicating on average how much players will get back over the long term. It is a theoretical average — results can vary within a single session. A higher RTP means a greater chance of getting more back over the long term.
Go to the gtv99 Casino page and select the live casino section. There you will find live dealer games from Evolution Gaming and Ezugi. If you have sufficient balance in your account, you can join any table. A good internet connection is required for live games.
All games at gtv99 are powered by RNG (Random Number Generator) technology from certified software providers (Pragmatic Play, PG Soft, JILI, Spribe, Ezugi, etc.). This technology ensures that every result is completely random and unbiased. Fair play is our core commitment.
Bonuses and Promotions
After opening a new account, you will automatically receive a 100% welcome bonus on your first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳2,000 you will have a total of ৳4,000 to play with. You may need to activate a promo code or offer at the time of your first deposit to receive the bonus.
The wagering requirement for the welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets. This is quite competitive by industry standards.
gtv99's VIP program has 5 levels: Bronze (maximum weekly cashback 0.2%), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). You can move up to higher levels by playing regularly. Cashback is added to your account on a weekly basis.
No, the welcome bonus is given only once per account. However, after claiming the bonus once, new players can enjoy reload bonuses, cashback offers, and VIP rewards. Check the promo page or live chat for information on active promotions.
The bonus can be used on most slots and casino games. However, certain specific games or live casino games may be excluded from bonus wagering. Read the specific terms and conditions of the bonus for accurate information, or ask our live chat.
Security and Responsible Gaming
Yes, gtv99 uses SSL encryption technology to keep all personal information secure. Your financial transactions and personal data are never sold or shared with third parties. Please see our privacy policy page for more details.
gtv99 takes responsible gaming very seriously. If you feel signs of losing control, visit the responsible gaming page to use the self-exclusion or deposit limit features. Our support team is always ready to help you.
A self-exclusion request can be made from account settings or through live chat. You can deactivate your account for a set period (30 days, 90 days, or permanently). You should not attempt to open a new account while an exclusion is in place.
Change your password immediately and notify us via live chat or by email at [email protected]. Our security team will investigate promptly and, if necessary, temporarily lock the account. Keeping two-factor authentication active improves security.
gtv99's support team provides assistance in Bengali via live chat 7 days a week, 24 hours a day. You can also contact us by email at [email protected]. Our support operates according to Bangladesh Standard Time (BST, UTC+6).
Still have questions? Contact support
Our Bengali-speaking support team will be by your side for any issue — day or night, at any time.
Support Channels
Ways to contact us
Live Chat
Instant support in Bengali, 24/7. Use live chat for the fastest resolution.
Email Support
For complex matters, write to us at [email protected]. The team will respond as quickly as possible.
Help Center
Find answers to the most common questions on this FAQ page. Learn more about us.